We Ship Worldwide!How much does international shipping cost? Do I have to pay customs fees?
International shipping costs vary worldwide, please go through the check out process to view your total beforehand.
The customer is responsible for any and all VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost, because it varies widely around the world. Please do your research so you are ready to get your package cleared through customs, and have an idea of what the additional cost will be.
Where do you ship from?
Thirteenth Floor ships from Canton, Ohio. Some of our on demand products such as fine art and canvas prints ship from a different location.
How long does shipping take?
There are many variables involved in calculating transit times for shipping. We ask that you give us 5-7 days (mainly as a cushion for us), but typically we ship things within 2-3 days of receiving your order. We will send you tracking info once your order has been shipped, and you are more than welcome to look-up your order directly here on the site. Here's a link - Order Lookup
Can I pick my order up at Thirteenth Floor?
We do not have a facility open to the public at this time.